Below you’ll find answers to some of the most common questions clients ask. If you don’t see your question here, feel free to contact me!
Q: Do I need to book a free consultation prior to booking an appointment?
A: Although not a requirement, it is recommended that you book a free consultation prior to booking an appointment as it's a professional, ethical step to ensure your treatment is safe, effective, and personalized. It helps you make an informed decision and ensures better results in the long run. A consultation helps me understand your skin type, goals, and medical history to create a personalized treatment plan that fits your needs.
Q: What methods of payment do you accept?
A: credit card, e-transfer & cash for individual appointments. Cash & e-transfer only for discounted appointments, packages & products.
Q: How many treatments will I need?
A: The amount of treatments depends on the individual, as well as the type of treatment the individual is getting.
Q: How do I know which facial or treatment is right for me?
A: During your consultation, we’ll analyze your skin and recommend the treatment that best suits your skin type and goals.
Q: How should I prepare for my appointment?
A: Preparation depends on the treatment, but general tips include: arrive with clean skin (no makeup, if possible), and avoid sun exposure and exfoliation 48 hours before.
Q: What is your cancellation policy?
A: 48 hours' notice if you need to cancel or reschedule. Late cancellations or no-shows may be subject to a fee.
Q: Do you treat all skin tones and types?
A: Absolutely. I am trained and experienced in treating all skin types, tones, and textures with care, safety, and respect.
Q: How do I book an appointment?
A: You can book online through my online booking system by clicking the button below labelled "Book Now", or you can call/text 204-232-8004, or you can email me estheticsstudiobyviviana@gmail.com.
